WELCOME TO DAVH, Inc.
“Big enough to serve you, small enough to know you.”
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WELCOME TO DAVH, Inc.
“Big enough to serve you, small enough to know you.” |
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Frequently Asked Questions Why Should I rent from
" Disney Area
Vacation Homes" ? Damage
Policy:
No 3rd Party Checks. Fees will apply for
any and all returned Checks.
Where do I check in? What can we expect? You
will be staying in a rental home for your trip. While we know that this will
give you a significantly larger space, privacy, and piece of mind at an
incredible savings, we also realize that there are some differences between
renting a home and renting a hotel room. We want to prepare you by making you
fully aware of these differences so you can make your stay as smooth and as
comfortable as possible.
RESERVATION NAME—We never take a reservation under the name of a company. It
will always be under the first and last name of an individual who will be
staying at the home. Please be sure that every guest knows this name. If
someone says they are staying with the XYZ, Corp. we will have no way of knowing
who that is. It is assumed that the name on the reservation is also the person
who is responsible for payment.
SELF-CATERING—These homes are self-catering. Meaning that once you arrive at
your home, no one will bother you. However, it also means that no one will be
coming in to make the beds, vacuum, etc. You are on your own. For your
convenience, there is a washer and dryer at the home.
MESSAGES—There is no way to leave a message for you at the home, unless you
bring an answering machine to hook up to the telephone. In addition, if someone
calls after hours, the person answering the phone will not be able to tell him
or her the phone number of the home you are staying in. LONG DISTANCE—The phones in the home are set up so you cannot make long distance calls. However, you can call toll free numbers, so you are able to use a calling card to make your calls. While local calls are free, the local area is very small and limited. For example, even though the convention center is just a short drive down the road, it is often a long distance call from the home. CHECK
IN/OUT TIMES—Our homes stay full almost year round. Check in time is after 4pm
and check out time is before 10am. Please do not call and ask to check in early
or check out late. As it is, our cleaners are only given 6 hours to
professionally clean a large home, so these times need to be adhered to. If you
do stay in a home beyond the check out time, we might not be able to get it
ready for the next guest. In this case, we would lose the use of that home for
the night and there would be a charge for the full amount of the nightly rental
lost.
CHANGING DATES—In a hotel, it is easy to move bookings around and extend or
change a reservation date. In a rental home, it is not very easy. If you
decide to make a last minute change to your reservation, there is the chance
that we might not be able to accommodate you. If you leave early, unless we are
lucky enough to take a last minute booking, there is a good chance you will not
be able to receive a refund for the night(s) you did not stay in the home. NO
CONCIERGE—We’re sorry, but due to the self-catering nature of our business, we
cannot provide a concierge. This means that someone might not be available to
answer questions that you would normally call the “front desk” for—Such as where
to eat, how to hire a taxi, etc. Although we do our best to be helpful, we do
ask that you refrain from calling outside of our check in hours unless there is
something urgent. In addition, we do not provide wake up calls.
SUPPLIES—Unlike a hotel, we do not have a supply closet down the hall where we
can stock every day items. So if you need things like laundry soap, paper
towels, toothbrush, etc., you will need to run to the local store. Fortunately,
there are 24 hour stores very close to your rental home. MAIL—There is no mail service to the homes! If you need something delivered, you will need to send it to my home office. There is normally a delivery fee of $30 per trip. Please note, that since there may be no way to leave you a message, we will attempt to call and let you know a package is waiting and setup a delivery/pickup time for you. Guest
first name, guest last name, Company We know that for guests who are used to a hotel, it takes a little time to adapt to these minor differences. However, our guests universally tell us that the amount of space, the comfort, the privacy, and the convenience of having their own home with a private pool, far outweigh the adjustments they have had to make in getting used to using a rental home. And once they have, they often come back year after year. We are always delighted to serve them. We hope you will also enjoy your time with us. If you have any questions about any of this, please don’t hesitate to contact Disney Area Vacation Homes. |
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Contact Disney Area
Vacation Homes:
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