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CSA®
Guest Cancellation Insurance
Don’t let the unexpected affect your
well-deserved vacation. CSA Guest Cancellation Insurance provides benefits if
unforeseen events – such as pre-trip illness, severe weather, medical
emergencies while traveling and other covered reasons – result in your vacation
being delayed or cancelled.
CSA will reimburse the non-refundable portion of your
property-rental cost for covered trip cancellation claims.
Click below to
View/Print Certificate of Insurance

Frequently Asked Questions
Although you probably don't want to think
about it, you’d be surprised by some of the things that could happen on your
vacation. Below are answers to some of the most frequently asked questions:
Why should I buy CSA Guest Cancellation Insurance?
CSA protects you from a wide array of unexpected events,
such as unpredictable weather, and medical and family emergencies. These
unfortunate events can force you to cancel or interrupt your reservation stay,
causing you to forfeit any non-refundable prepayments made for your trip.
Without CSA Guest Cancellation Insurance, could I miss my trip and lose my
vacation investment, too?
For the majority of travelers, the answer is yes. If you
have to cancel or postpone your vacation, you probably will lose some, if not
all, of the money you pre-paid. You might be able to reschedule the vacation,
but will you have the money to pay for it?
Without CSA Guest Cancellation Insurance, could it cost me extra if I’m
forced to come home early?
Yes, it will probably cost you extra to return home. You
won’t get any money back for the unused portion of your trip, and also might
have to pay additional money for last-minute arrangements such as airline
ticket-exchange fees. Many times, the cost of interrupting a trip greatly
exceeds the actual trip cost.
What can be covered?
All prepaid, non-refundable reservation arrangements that
are booked directly through your vacation rental company, including tax and
processing fees. Since the entire reservation cost may be non-refundable at some
time prior to arrival, we recommend that you insure the entire reservation cost.
How much can I insure?
You can insure 100% of the total trip cost made through your
vacation rental company, up to $20,000. If your trip cost exceeds $20,000, call
your vacation rental company.
Is there a limit to how many days are covered?
Yes. Please refer to the Certificate of Insurance to
determine the maximum amount of days covered.
When do I have to pay for it?
We recommend you pay the plan cost for the insurance at the
time of deposit,
but no later than with final payment. To qualify for the Pre-Existing Medical
Condition Exclusion Waiver, you must purchase the insurance at the time the
initial deposit is made.
Should I be concerned about medical emergencies when I’m away from home?
Yes. CSA’s Emergency Medical Transportation ensures that you
are treated at the nearest adequate medical facility, even transporting you to a
hospital in your hometown if deemed medically necessary. This plan includes
$50,000 worth of coverage. Keep in mind that you first must contact CSA prior to
making any transportation arrangements or incurring any charges. Failure to do
so may result in forfeiture of this benefit.
What are Emergency Assistance Services?
CSA’s Emergency Assistance Services are available to provide
you immediate aid with unexpected situations that can arise during a trip, such
as Medical and Legal Referral, Prescription-Refill Assistance and Emergency Cash
Transfer. These are non-insurance services from CSA’s service provider, On Call
International.
What does Travel Delay cover
If you are delayed for 12 hours or more in the course of
your trip due to a covered reason (as outlined in the Certificate of Insurance
under the Travel Delay heading), you will be reimbursed for reasonable
additional accommodation and local traveling expenses. Be sure to save the
receipts for your additional expenses.
When is coverage effective?
Trip Cancellation coverage begins the day after your payment
for the plan is received. All other coverage and services begin the later of:
the date and time you actually start your trip, or at 12:01 a.m. Standard time
of the scheduled departure date of your trip.
What should I do if I have to cancel my trip?
Notify your vacation rental company immediately that you are cancelling your
trip. Then call us at (800) 858-5462 to request a claim form.
Is the insurance refundable?
Yes. We offer a 10-Day Satisfaction Guarantee on every plan
sold. You have 10 days from the time you receive the Certificate of Insurance to
look the plan over. If you decide the plan does not meet your needs, send your
Certificate of Insurance and a letter indicating your desire to cancel to your
vacation rental company. If you haven’t already left on your trip, you’ll
receive a full refund of the plan cost. After this 10-day period, the payment
for this plan is non-refundable.
Please refer to the Certificate of Insurance for a list of
all the insurance coverage provided.
About CSA®
Travel Protection
A pioneer in Guest Cancellation
Insurance, CSA TRAVEL PROTECTION was founded in 1991 and is based in San Diego,
California. We cover more than 1 million consumers annually through our
comprehensive travel insurance and assistance products, in addition to our
products for the vacation rental industry.
CSA is widely recognized as a major influence in the travel
insurance industry. Our experience, professionalism and financial strength are
unparalleled.
- In 2003, CSA protected approximately 1 million travelers.
- CSA products are sold by more than 7,000 retail travel
agents and resort property managers.
- CSA distributes policies through 250 custom accounts and
large consolidators.
- CSA has the ability to handle 20,000 phone calls per week
and 10,000 claims per month, and has done so during incidents of major travel
disruption such as hurricanes and September 11, 2001.
Need Customer Service? We’re Here
for You
CSA is committed to providing you with the best customer service in the
industry. Customer Service Representatives are available Monday through Saturday
to answer questions about your CSA Guest Cancellation Insurance plan. Our
assistance services provider is available 24 hours a day, 7 days a week to help
you during an emergency.
Your Satisfaction is Guaranteed
CSA offers a 10-Day Money-Back Satisfaction Guarantee. If you are not completely
satisfied with your coverage, simply return your Certificate (or Policy) of
Insurance to your vacation rental company within 10 days of receipt and include
a letter indicating your desire to cancel. If you haven’t already left on your
trip, you will receive a full refund.
Coverage Limits & Definitions
Our “hurricane plan” offers comprehensive coverage, and includes coverage
for hurricane evacuations.
| Coverage |
Maximum Limit
Per Reservation
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Explanation |
| Trip Cancellation |
100% of
Trip Cost
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Reimburses you for certain prepaid non-refundable expenses
if your trip is cancelled for a covered reason. |
| Trip Interruption |
100% of
Trip Cost
|
Reimburses you for certain non-refundable expenses if your
trip is interrupted for a covered reason, including unused lodging and
additional transportation expenses. |
Travel Delay
(Daily Limits Apply)
|
$600
|
Reimburses you for certain additional transportation and
accommodation expenses if your trip delayed for 12 or more hours. |
Emergency
Assistance
(Emergency Medical
Transportation) |
$50,000
|
Pays costs related to getting you to adequate medical
facilities and, if medically necessary, transporting you to a hospital in
your hometown. |
24-Hour Emergency Assistance Services
Each policy includes FREE access to CSA’s 24-Hour Emergency
Assistance Services, including Medical and Legal Referral, Emergency
Prescription Refill and Emergency Cash Transfer Assistance. These non-insurance
services are from CSA’s service provider, On Call International.

Click below to View Certificate of Insurance

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